FAQs

A Costa Gift Card works just like an ordinary gift card, with a balance that you or a friend can redeem in participating stores. You can purchase a physical plastic gift card, that is delivered by post or an eGift, that is delivered by email.

For both physical and eGift cards, it’s as simple as scanning the card at the till. For physical gift cards the QR code found on the back of the card should be scanned at the till. Whilst for eGifts you can either scan straight from your phone or by printing it out and taking a paper copy to the store.

You can purchase up to 5 gift cards or eGifts in one order.

Each card has a minimum £5 and a maximum £75 you can add to the card.

eGifts are emailed immediately and should be in your inbox within the hour. Gift cards are sent using Royal Mail. 

Certain email address domains can cause eGifts to soft bounce upon receipt due to spam filtering. If you suspect this is the case, we recommend you check your spam filter/settings. If this is unsuccessful, we advise that you contact our Costa Customer Services team immediately using our Contact us form and quote your name and order number (if available). 

Simply click here. You can top up a minimum of £5 and a max of £75 and each card can only have a top balance of £75. You cannot top up your gift card in store.

Simply click here. You’ll need your Costa Gift card or eGift number to hand.

You can purchase any items in our participating Costa stores with your Costa gift cards and eGifts, including coffee, food and merchandise. Please note Gift cards cannot be used to purchase other Gift cards.

Yes, when you use your Costa Gift card and eGift the amount of your purchase will be deducted from the balance. The remaining balance may be applied to future purchases. Change will not be given.

No, the balance will remain on your Costa Gift card or eGift as long as you use it at least once over a 12 month period. The balance on your Costa Gift card or eGift will expire if it is not used for 12 consecutive months.

Yes, the Costa Gift card and eGift is treated as a payment method.

Contact our Costa Customer Services team immediately using our Contact us form and quote your name and order number (if available).

At the time of reporting it lost we will replace your Costa Gift card or eGift and transfer the balance onto a replacement Costa eGift.

No. Refunds will not be given for the purchase of a Costa Gift card or eGift. You are also unable to exchange your Costa Gift card or eGift for cash.

Yes, there are restrictions. You may use your Costa Gift card and eGift at participating Costa outlets in England, Scotland and Wales. You are not able to use the Costa Gift card and eGift at Costa Express locations and in Northern Ireland.

No. You are not able to use the Costa Gift card and eGift in overseas stores or Northern Ireland. You can only use your Costa Gift card and eGift in participating stores in England, Scotland and Wales.

Unfortunately, we can only accept orders paid for with UK credit or debit card. The website will not accept or process orders placed using American Express or from outside the UK and using non-UK credit or debit cards.

The balance of a Costa Gift card or eGift will expire if it is not used for 12 consecutive months. We reserve the right to cancel your Costa Gift card and/or eGift if we suspect it is being used fraudulently or in breach of these Terms and Conditions.

Yes, you can collect beans on valid purchases made with your Costa Gift card and eGift, however you cannot collect beans at the point of purchasing a Costa Gift card and eGift.

Security is extremely important to us. We use technologies to protect your payments and your data so everything you do is completely secure. If you suspect any issues please contact us right away.